Customer Care
Bring usyour bake.
A real baker reads every message. Most get a reply within a day.
The Bread Proofing Box
Holds 68 to 120°F
Send a note
Tell us what youare baking.
The more you tell us about the loaf and where it went sideways, the better the answer comes back.
The reason for the inbox
Every box ships from a kitchen that has ruined its share of loaves. When you write in, you reach the baker who built the fix, not a script reading from a card.
Josh Murphy, Founder of Nordic Canyon
Before you write
Questions we
hear a lot.
A few quick answers. If yours is not here, the form above reaches us just the same.
Ask us directlyHow soon will I hear back?
Josh answers messages himself, Monday through Friday, 9 AM to 5 PM Pacific. Most replies go out within one business day, and often the same afternoon you write in.
Can you help me pick between the proofing box and the storage box?
Yes, and we would rather you ask first. Tell us what you bake, how often, and the kitchen you bake in. We will point you to the one that fits, even when it is the less expensive one.
Something arrived damaged. What happens now?
Write to us with a photo and your order number. We send a replacement straight away, with no return shipping for you to sort out. Returns stay open for 30 days from purchase.
Do you sell wholesale or for baking classes?
We do. Bakeries, baking schools, and class instructors can write in for bulk pricing. Mention the quantity you have in mind and we will put together a quote.
No question to send?
Here to browse,not to ask.
Skip the inbox and go straight to the tools that hold a steady proof, batch after batch.